Utility Billing / Account Information

Town Hall Hours

Monday - Thursday 7:30 a.m. - 5:00 p.m.
Friday 7:30 a.m. - 11:30 a.m.


Address

405 Shaffner St.
PO Box 297
Ponder, TX 76259

Phone: (940) 479-2396
Fax: (940) 479-2100
The town provides billing and collection services for the water, sewer, and solid waste services. Included in these tasks are the reading of water meters. Visit our Citizens Page to find out who handles your electric and gas utilities.

Water Bills are Due

You should always receive your bill on or near the 1st of the month. Bills are always due before the close of business on the 15th of the month, unless the 15th falls on a Friday, Saturday, Sunday or Holiday. If the 15th falls on a Friday, Saturday, Sunday or Holiday, you have until the end of the next business day before late fees are added.


  • Initiating Water Service - Learn how to activate your water service.
  • Water Billing - If you have a question or issue regarding your water bill, please contact Town Hall
  • Water Service - If you have any problems with your water service after hours, please call 940.479-2396. The oncall afterhours number will be on the Public Works voicemail. This includes breaks and leaks in water mains and stoppages in sewer lines.
  • Water Rates 2014
  • Frequently Asked Questions

Pay Your Bill